Refund Policy
Shipping Policy
At Sky & Grace, each piece is carefully prepared and packaged with intention. We take pride in making sure your order arrives safely and beautifully.
Processing Time
Orders are processed within 2–5 business days (excluding weekends and holidays).
Please note:
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Processing time may be longer during busy periods, sales, or events
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Custom or made-to-order items may require additional time
Shipping Rates & Delivery
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Customers are responsible for return shipping costs
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Original shipping fees are non-refundable
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We recommend using a trackable shipping method, as we are not responsible for lost returns
Damaged or Incorrect Items
Shipping rates are calculated at checkout based on your location.
Estimated delivery times:
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Standard Shipping: 3–7 business days
Once your order ships, you will receive a tracking number via email.
Insured & Signature Delivery
For orders over $100, packages will be:
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Insured
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Require a signature upon delivery
Customers may also request insurance and/or signature confirmation on any order. Please contact us prior to placing your order to arrange this
Shipping Address
Please ensure your shipping address is correct at checkout.
Sky & Grace is not responsible for:
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Incorrect or incomplete addresses
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Orders delivered to the wrong address provided by the customer
Lost or Delayed Packages
Once your order has been shipped, it is in the hands of the carrier.
Sky & Grace is not responsible for:
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Shipping delays caused by the carrier
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Lost or stolen packages
If your package is delayed or missing, please contact the shipping carrier directly. We are happy to assist if needed.
Damaged Packages
If your order arrives damaged, please contact us within 3 days of delivery at:
✉️ contact@skyandgracellc.com
Include:
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Your order number
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Photos of the packaging and item
We will work with you to resolve the issue
In-Person Purchases (Events & Shows)
Items purchased at events or shows are taken at the time of purchase and are not shipped unless otherwise arranged.
Contact Us
For any questions about your order or shipping, please reach out: